Scentwork Support

Support Console

💬 Test the Support Agent

Ask questions to see how the AI responds using your knowledge base.

1 Type a question customers might ask
2 Review the AI response and sources used
3 If incorrect, add/update docs in Knowledge Base tab
- Documents
- Categories
- Unanswered
📄 Add Document
Add knowledge that the AI can use to answer customer questions. Include FAQs, product info, policies, and processes.
0 characters
📚 Knowledge Base Documents

🎤 Quick Answer

Quickly add Q&A pairs to your knowledge base using voice or text. Perfect for answering questions the AI couldn't handle.

❓ Unanswered Questions Questions the AI couldn't answer confidently
✍️ Create Answer
Click an unanswered question above, or type a new one
💡 Tip: Speak naturally — the transcription will be cleaned up